Free quiz · about 3 minutes
How good is your customer journey?
18 simple questions about how customers find you, get in touch, buy from you and come back.
Answer honestly, nobody's marking it.
You'll get a score out of 12, see where each part of your journey stands, and the first thing I'd fix.
- 18 questions, answered Yes, Sort of or No
- About 3 minutes
- Pop your email in at the end and your results show straight away
Question 1 of 18
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Tip: press Y, S or N to answer.
All 18 answered
Your results are ready.
Where should I send them?
You'll see your results on this page straight away.
I'll email you a copy too, and I won't spam you.
Your result
Here's where your customer journey stands.
A copy's on its way to your inbox.
0/12
Your six stages.
This is the Perfect Customer Journey, the six stages that turn a stranger into a raving fan.
Each stage scores 0 (not yet), 1 (patchy) or 2 (nailed on).
The first thing I'd fix
Your job this week
Why that one first?
I work back from the sale.
Make the Sale comes first, because that's where the money is. Then Build Trust and Connect, the bits that get people ready to buy.
Then Deliver & Wow and Create Fans, so customers come back and send their mates.
Get Noticed comes last, because there's no point paying to get noticed until there's something to catch people.
Want me to look at the whole thing?
A quiz can only get you so far.
With Your Web Review, I go through your website and the rest of your online presence myself, record a video talking you through it, and tell you the three things I'd fix first.
It's free, and there's no big sales pitch at the end.
Get your free web review