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Jamie Clarke

Work with me

I build your whole customer journey.

Six stages turn strangers into fans, and each one needs something built. Most businesses have started loads of them and finished none. I build them properly, one at a time, so someone can get all the way from never having heard of you to telling their friends about you.

What I build

Six stages, six building blocks.

The building blocks don't care what tools you use. What matters is that each one is built and working, so nobody falls through a gap.

  1. Get Noticed

    Your Message

    Are the right people finding you?

    Who you help, what you help them with and why you, in one sentence. The words for your website and profiles, and the one or two places to turn up.

  2. Connect

    Your Front Door

    Can you reach them directly?

    Your website, built or fixed. A good reason to get in touch now (a guide, a score, a check-up), and every enquiry landing in one place.

  3. Build Trust

    Your Proof

    Are you proving you can help?

    Reviews collected and shown where people decide, answers to the questions you always get asked, and emails that keep you in touch, written in your voice.

  4. Make the Sale

    Your Offer

    Is it easy to say yes?

    Your offer written so clearly they could explain it to someone else, one easy way to say yes, and a follow-up for every quote that goes quiet.

  5. Deliver & Wow

    Your Customer Experience

    Did you do more than they expected?

    A welcome, updates before they have to ask and a proper finish, with a bit of wow built in so it happens every time, not just when you remember.

  6. Create Fans

    Your Follow-Through

    Are they telling others about you?

    The review and referral ask built into the end of every job, and a way to stay in touch with past customers.

How we work together

Score, call, build, grow.

  1. Start here
    Score

    See where your journey is leaking

    18 questions, about 4 minutes. Your six stages scored, where to start, and three things to fix first.

    Free

  2. Call

    Go through it together

    A 30-minute call about your results. I'll tell you what I'd fix first and why, even if it's less than you expected.

    Free, no big sales pitch

  3. Build

    I build what’s missing

    Your journey planned, then the building blocks built for you, one at a time. You run your business and sign things off.

    A fixed price in writing first

  4. Grow

    Keep it going

    Once every block is working, I keep it running and make the weakest one better, one thing at a time.

    Monthly, rolling

The promises, every time

  • I'll tell you what you actually need, even when it's less than you asked for.
  • You own everything: the website, the data, the list and the accounts.
  • Monthly work is rolling. Stay because it's working.
  • You deal with me, from the first conversation to the last.

Just need a website?

I still build them. Fast, written for your customers, with a form that works, and yours to own and change. I'll look at the journey around it first, so it brings in work rather than just looking nice.

Book a call

Kids' football coaching, Leeds

Foot-Tech Academy

532 blog posts, six booking forms and all their Google rankings, moved off WordPress to a fast new site without changing a single web address.

"We're already seeing a big influx in new leads and sales. We'll be working with him again and would highly recommend him."
Luke Towning, Foot-Tech Academy

Have a look

Women's peer support

The Girls Club

Peer support sessions and events for women. The website has one job: make it feel safe to come along for the first time.

"Jamie is amazing to work with! Did exactly what we asked for and more! We couldn't be happier! Definitely recommend."
The Girls Club Life, Google review

Have a look

Heating engineers, Wigan

F.G. Welch

Forty years of happy customers in Wigan, and a website that didn't show any of it. Now it does, and booking an engineer is easy.

Have a look

Questions

Where do I start?

With the score. It takes about 4 minutes and shows you which stage of your customer journey is costing you most. Then, if you want a hand, book a free call and we'll go through it together.

How much does it cost?

It depends on what's missing. A one-person coaching business and a business with a team need different amounts of work. On the call I'll tell you what I'd do, and you get a fixed price in writing before anything starts. It doesn't change.

I just need a website. Do you still build them?

Yes. A fast website that's written for your customers, with a form that works, that you can change yourself and own outright. I'll look at the journey around it first, because a new website with nothing behind it won't bring in more work on its own.

Who will I actually deal with?

Me. The person on the call is the person who builds it and answers the phone. No account managers.

Is there a contract?

No long-term contract. Every build has a fixed price for a fixed piece of work, agreed in writing. Monthly work is rolling.

What don't you do?

WordPress, Keap, SEO, paid ads and online shops. I'm not the best person for those. I don't run people's social media, and I don't work with businesses that don't have customers yet.

Find out where your journey is leaking.

18 questions, about 4 minutes, and you'll know which stage to fix first. Free, and no big sales pitch.

Get your free score